“No Contact” orders from customers

Hello all!

I wanted to touch base with you about something relatively new at Stampin’ Up!. Through surveys and research, we have found that a lot of people like to shop anonymously – meaning they don’t want to create an account with the on-line retailer. Those reasons may be that they don’t want emails all the time or they fear a phone call or you just want privacy. Stampin’ Up! has no interest in being a superstore – they want to drive sales through their demonstrators. Here is a happy medium – you have to choose a demonstrator when you place an on-line customer order. But … you can choose ‘No Contact’.

This is a great feature and a lot of people like it. My only gripe is …. if you order using ‘No Contact’ on purpose -that’s great. But I worry that some may click it accidentally and not realize the full scope of it. If you order using ‘No Contact’ the demonstrator (me) sees that an order was placed and the dollar value. That is it. I don’t see your name, email, address, phone number … nada. I worry that some fantastic new customer will order and they won’t hear anything from me and think I am not thankful for the order.

I think our system is pretty good at explaining this – but I wanted to educate you on how that works. Also know, that if you click it and then change your mind, it’s as simple as updating your on line profile.

What brought this on? I got an order and have no idea who from. The worst is that they spent $42. It’s Sale-A-Bration time! If they spent $8 more, they would get a free item! Oh well!



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